We offer RISK FREE replacement policy. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order and we will make sure your issue is resolved at earliest.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are approved, we will deliver new product or offer a 100% refund on your purchase payment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlinenbes@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlinenbes@gmail.com
Return Shipping
To return your product, you should send your product to:
NORTH BENGAL ELECTRIC STORES,
Sevoke Road, Ward No 11,
Siliguri-734001,
West Bengal, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.